ONLINE SERVICES FAQS

Wachovia Mobile^SM provides a safe and secure way for Online Banking customers to access eligible Wachovia accounts¹ for free.² Access your accounts anytime, anywhere using your mobile device.

Wachovia currently offers two ways to access your accounts from your mobile device: through a mobile banking application or through an Internet enabled browser.

^1. Eligible accounts include Wachovia checking, savings, money market, Command Asset Program (banking transactions only), and credit card accounts.

^2. There is no fee to access Wachovia Mobile. However, Internet and mobile service provider download charges may apply.

A mobile banking application allows limited data to be imported/exported into/from supported mobile devices. You'll be able to pay bills, view transactions, and transfer funds using the mobile banking application.

Currently, AT&T and Verizon Wireless customers can enroll in mobile banking; however, we are looking to add additional wireless carriers in the near future.

Yes. You can access the mobile banking application using a supported AT&T BlackBerry device. Learn more about using a BlackBerry device with a mobile banking application.

You can:

• View account balances and transactions
• Make one-time transfers between eligible accounts^{1, 2}
• Make one-time bill payments³
• Pay eBills, electronic versions of your bill

^1. Eligible accounts include Wachovia checking, savings, money market, Command Asset Program (banking transactions only), and credit card accounts.

^2. You may only transfer funds between eligible Wachovia accounts using mobile banking.

^3. You can view your billers and pay bills through mobile banking. Before paying bills, you will need to enroll in Online BillPay. For your protection, billers must be added, changed, or deleted using your Wachovia Online BillPay service.

Yes. In order to properly authenticate you, you will need to be enrolled in Wachovia Mobile through Wachovia's Online Banking. 

To enroll in the mobile banking application:

1. Log in to Wachovia Online Banking.
2. Click the Customer Service tab.
3. Click the Mobile Banking link, and follow the instructions.

No. You can view all checking, savings, money market, Command Asset Program, and credit card accounts through mobile banking. When you enroll in mobile banking, you have the opportunity  to deselect any accounts that you do not want to access using the mobile banking application. You may change the accounts you can access through mobile banking anytime by logging in to Wachovia Online Banking from your computer. Once you log in, select the Customer Service tab, and click the Mobile Banking link. 

Yes. Your spouse must be enrolled in Wachovia Online Banking and have an AT&T or Verizon Wireless supported device. Each account owner must individually enroll in mobile banking.   

Yes. You can use multiple devices to access the mobile banking application. However, only one mobile number can be associated with a relationship. For example, you can not use the same mobile number for your mobile application and the mobile application for your spouse.

To add a device, log in to Wachovia Online Banking, select the Customer Service tab, and click the Mobile Banking link, and choose Add Device.

No. Mobile banking requires the use of a PIN, and the PIN requirements are not the same as the password requirements for Online Banking. Your mobile banking PIN must be a 6-digit number. For security reasons, the PIN can not be all the same digits (111111) or sequential digits (123456, 345678, etc.). 

No. Just as with Online Banking, all account data resides securely at Wachovia. All data placed into local storage on the mobile device is first encrypted. This ensures that if the mobile device is lost or stolen the data stored by the mobile banking application in local storage is secure.

No. Mobile banking cannot be accessed without using your PIN. Several unsuccessful attempts to enter your PIN will lock mobile banking access for your protection. Mobile banking can only be unlocked by logging in to Wachovia Online Banking from your computer. Once you log in, select the Customer Service tab, click the Mobile Banking link, and choose Unlock PIN.

If your mobile device is lost or stolen, your information is as secure as data that is placed in local storage on the mobile device is encrypted. Notify Wachovia immediately if your mobile device is lost or stolen, a representative will status the device as lost. You can also deactivate the mobile banking application by logging in to Online Banking from you computer. Once you log in, select the Customer Service tab, click the Mobile Banking link, and choose Lost Device.

It is recommended that, before you dispose of your mobile device, you delete the mobile banking service by logging in to Wachovia Online Banking from your computer. Once you log in, select the Customer Service tab, click the Mobile Banking link, and chose Delete Device.

Next, you should delete the mobile banking application from the mobile device. The process for deleting applications from the mobile device will vary by model. Refer to your device user guide for instructions on how to delete an application from your mobile device. 

It is recommended that, when you close your accounts, you also delete the mobile banking service by logging in to Wachovia Online Banking from your computer. Once you log in, select the Customer Service tab, click the Mobile Banking link, and choose Delete Device. 

Next, you should delete the mobile banking application from the mobile device. The process for deleting applications from the mobile device will vary by model. Refer to your device user guide for instructions on how to delete an application from your mobile device.

Wachovia does not charge a fee for mobile banking. Mobile service provider data transport charges apply. Contact your mobile device provider for more details about data transfer charges.

Yes. SMS (text) messages are stored and retried until delivery is successful for up to 72 hours. SMS (text) Alerts are stored and retried up to 24 hours. If you're on a call, SMS (text) messages can still be received.

Even if your mobile device is stolen, your mobile banking application information is safe. You created a 6-digit PIN to protect your mobile banking application. If someone steals your mobile device and tries to guess your PIN, they only have three attempts before the mobile banking application is locked out. Once locked out, the mobile banking application cannot be accessed unless you unlock it by logging in to Wachovia Online Banking from your computer. Once you log in, select the Customer Service tab, click the Mobile Banking link, and choose Unlock PIN.

You can also contact customer service at (800) 950-2296, 24 hours a day, seven days a week for assistance.