STOP A PAYMENT
Use the steps below for instructions on stopping a payment.1
Step 1: Access Your Account
Dial the Customer Service phone number.
- Enter or say your account number or Customer Access Number.
- Enter or say the last (4) digits of your Social Security Number, Tax ID, or Personal Identification Number.
- Enter or say the last four (4) digits of the account number you would like to work with.
Step 2: Stop a Payment
Single Check
Range of Checks
Automatic Payment
Single Check
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- Say "Stop Payment."
- Say the reason for the stop payment: "Lost It," "Stolen," or "Other."
- Say "Single Check" at the next prompt.
- Say the check number and amount.
- The system will activate the stop payment for you and provide a confirmation number.
| - Press 8 for More Choices.
- Say "Stop Payment" when asked to briefly state the reason for your call.
- Choose the option that corresponds to the reason for the stop payment.
- Press 1 to choose a stop payment on a single check.
- Enter the check number and amount.
- The system will activate the stop payment for you and provide a confirmation number.
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Range of Checks
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- Say "Stop Payment."
- Say the reason for the stop payment: "Lost It," "Stolen," or "Other."
- Say "Range of Checks."
- Say the check range. For example, "Check number 120 through 140." If necessary, you can also provide the starting and ending check individually.
- The system will activate the stop payment for you and provide a confirmation number.
| - Press 8 for More Choices.
- Say "Stop Payment" when asked to briefly state the reason for your call.
- Press the option that corresponds to the reason for the stop payment.
- Press 2 for a range of checks.
- Enter first check number in the range.
- Enter the last check number in the range.
- Press 1 to confirm the stop payment.
- The system will activate the stop payment for you and provide a confirmation number.
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Automatic Payment
Note: Placing stop payments on automatic payments currently cannot be made using the Automated Voice Service. However, by following the instructions below we will ensure your call is routed to a Representative with the appropriate information to start your transaction.
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- Say "Stop Payment."
- Say the reason for the stop payment: "Lost It," "Stolen," or "Other."
- Say "Automatic Payment."
- Stay on the line to be transferred to a Customer Service Representative who will be available to assist you.
| - Press 3 for More Choices.
- Say "Stop Payment" when asked to briefly state the reason for your call.
- Choose the option that corresponds to the reason for the stop payment.
- Press 3 to choose a stop payment on an automatic payment.
- Stay on the line to be transferred to a Customer Service Representative who will be available to assist you.
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