ONLINE SERVICES FAQS

This information is gathered from a large compilation of public and commercially available data sources. This data is solely used for the purpose of identifying you as customer, and is not stored on any Wachovia system. We only know if the questions have been answered correctly or incorrectly. In addition, no credit, financial, or confidential data is used.

In order to protect you and your financial information, you may be asked several challenge questions. These questions are used by Wachovia as an additional security measure to help ensure a secure banking environment and security for your accounts.

No. There are many factors that may trigger a challenge question being posed to you. Whenever we need to further verify your identity while you are logging in we will invoke added security features to protect you and your financial information.

Wachovia Security Plus^SM is our commitment to protecting our customers' privacy and security. We use a wide variety of fraud prevention programs, sophisticated analysis tools and processes to pinpoint and analyze unusual online activity. This helps us detect and prevent fraud and reassure you that your personal and financial information, as well as your money is safe online as it is at home, at the branch or over the phone.

To learn more about how we protect you, how you can protect yourself, and general information on fraud and identity theft, visit wachovia.com/securityplus.

You should answer the questions to the best of your knowledge. If you fail the challenge, you will be denied access to your online account and will need to speak with a customer service representative for further assistance. 

No. In order to access your accounts you must answer the challenge questions correctly. The questions and answers are used as an extra layer of online security.

No, for security reasons you are not be able to create your own questions. The information contained in the questions is gathered from public and commercial public data sources. Wachovia does not have the ability to create questions for you and we only use this data to identify you as a customer. No credit, financial, or confidential data is used.

Online fraud schemes are becoming more advanced and complex. Security Plus addresses the growing complexity of online fraud by providing you with the additional protection you need to protect your accounts online.

There is no cost associated with Security Plus. It is an ongoing service from Wachovia designed to provide additional protection to our customers that bank online.