ONLINE SERVICES FAQS

For Online Banking, Online BillPay, Quicken^® (Windows), QuickBooks^®, and Microsoft^®  Money:

• Operating System-Windows 2000, Windows NT and XP (version 4.0 and greater)
• Processor-486 MHz or better
• Random Access Memory-16 MB recommended
• Available hard drive space-20 MB
• Modem-14.4 Kbps minimum; 28.8 recommended
• Mouse-IBM compatible or other pointing device

For Quicken (Macintosh):

• Operating System-Macintosh (System 10.2 and greater)
• Processor-Any PowerMac or greater
• Random Access Memory-12 MB
• Available hard drive space-20 MB
• Modem-14.4 Kbps minimum; 28.8 recommended
• Mouse-Macintosh compatible or other pointing device

If you need to call us for assistance, please provide the following information:

• Your User ID
• Date and time of problem
• Date and time of your last successful logon
• Your account number with which you experienced the problem
• Internet Service Provider 
• Browser and version
• The complete error message that you encountered
• Type of hardware (PC or MAC)
• Operating system
• Processor speed
• Modem speed

Our Online Services representatives can assist with Macintosh technical questions related to our online services. Please call (800) 950-2296 24 hours a day, seven days a week.

Additional technical support may be found at the Apple Support site.

Due to network congestion, problems with the phone systems or other systems problems, data may not be returned as expected. You should:

• Wait a few seconds and click Reload.
• Try again during off peak hours. (Peak hours are 9:00 to 11:00 am and 7:00 to 9:00pm.)
• Call (800) 950-2296 and listen for a prompt for system status, or to speak to a personal service representative.

If Online Banking and all of our systems were to fail, any transaction that you received a message saying the transaction or transmission was complete should have gone through. Any payment or transfer you are unsure of can be verified if necessary by calling (800) 950-2296, 24 hours a day, seven days a week.