What types of computer equipment or software are required to use Wachovia's Online Banking services?
If I need assistance with online access, what information do I need to provide?
Where can I get assistance on problems I'm having with my Macintosh?
The status line at the bottom of my browser window indicates the document is complete, but no information appears. What should I do?
What if the Online Banking system fails or "crashes"? Will my transfers go through? If I was using Online BillPay, will my bills be paid?
What types of computer equipment or software are required to use Wachovia's Online Banking services?
For Online Banking, Online BillPay, Quicken® (Windows), QuickBooks®, and Microsoft® Money:
- Operating System-Windows 2000, Windows NT and XP (version 4.0 and greater)
- Processor-486 MHz or better
- Random Access Memory-16 MB recommended
- Available hard drive space-20 MB
- Modem-14.4 Kbps minimum; 28.8 recommended
- Mouse-IBM compatible or other pointing device
For Quicken (Macintosh):
- Operating System-Macintosh (System 10.2 and greater)
- Processor-Any PowerMac or greater
- Random Access Memory-12 MB
- Available hard drive space-20 MB
- Modem-14.4 Kbps minimum; 28.8 recommended
- Mouse-Macintosh compatible or other pointing device
If I need assistance with online access, what information do I need to provide?
If you need to call us for assistance, please provide the following information:
- Your User ID
- Date and time of problem
- Date and time of your last successful logon
- Your account number with which you experienced the problem
- Internet Service Provider
- Browser and version
- The complete error message that you encountered
- Type of hardware (PC or MAC)
- Operating system
- Processor speed
- Modem speed
Where can I get assistance on problems I'm having with my Macintosh?
Our Online Services representatives can assist with Macintosh technical questions related to our online services. Please call (800) 950-2296 24 hours a day, seven days a week.
Additional technical support may be found at the Apple Support site.
The status line at the bottom of my browser window indicates the document is complete, but no information appears. What should I do?
Due to network congestion, problems with the phone systems or other systems problems, data may not be returned as expected. You should:
- Wait a few seconds and click Reload.
- Try again during off peak hours. (Peak hours are 9:00 to 11:00 am and 7:00 to 9:00pm.)
- Call (800) 950-2296 and listen for a prompt for system status, or to speak to a personal service representative.
What if the Online Banking system fails or "crashes"? Will my transfers go through? If I was using Online BillPay, will my bills be paid?
If Online Banking and all of our systems were to fail, any transaction that you received a message saying the transaction or transmission was complete should have gone through. Any payment or transfer you are unsure of can be verified if necessary by calling (800) 950-2296, 24 hours a day, seven days a week.